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211 Specialist

$30–$40/h

Remote

Role overview

Role Title: 211 Specialist


Role Type: Contractor


Location: Remote


Time Commitment: 10-20 hours/week, short-term project


micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.


Scope of Work

  1. Review sample questions and flag any that don’t sound like what real callers ask.
  2. Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
  3. Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
  4. Share clear written feedback with the project team, working asynchronously.


Required Qualifications

  1. Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
  2. 1+ years of regular, high-volume public contact (phone, chat, or in person)
  3. Working knowledge of public benefits and community resources
  4. US-based
  5. Able to start quickly and commit 10-20 hours/week
  6. Clear, precise writing


Nice to Have

  1. Experience with crisis intervention or needs assessment
  2. Experience using community resource databases
  3. Experience creating guides, scripts, or training materials
  4. Experience helping a diverse range of callers, including rural and Spanish-speaking communities

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Future of work · September 2026

How big is the remote / hybrid opportunity?

Remote work is already huge — but the bigger story may be the hundreds of millions of jobs that could still move beyond geography.

Sporterer Insights · Approximate figures based on World Bank and ILO estimates
Global remote and hybrid work opportunity infographic

Remote work already connects millions of people with companies they would never have been able to work for a decade ago. But compared with the size of the global labour market, it may still be early.

The interesting number is not only how many people work remotely today — it is how many roles could plausibly become remote or hybrid next.

The chart above starts with roughly 3.3 billion people employed worldwide. Around 300 million jobs are already remote or hybrid, while an additional pool of roughly 250 million roles could potentially move in that direction as technology, workflows and company culture continue to change.

Skills are becoming more portable

This matters because more work can increasingly be matched to expertise rather than location. AI training and evaluation are a good example: companies need lawyers, engineers, designers, editors, researchers, finance professionals and many other specialists to help improve AI systems.

For workers, that creates access to projects outside their local market. For companies, it expands the talent pool from one city or country to the world.

Explore remote opportunities →