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Customer Support / Success Professionals

$80–$160/h

United States

Catalogue update: this role is no longer listed in the current Mercor catalogue. Browse current AI Training opportunities.

About the role

Apply your Customer Support / Success Professionals background to professional document evaluation. The project uses specialist reviewers to assess whether material is accurate, relevant and ready for its intended use.

Skills and focus areas

Customer Support · Customer Success · Written Feedback · Excel · PowerPoint · Written Communication

What you will do

  • Examine work from your professional field and identify substantive quality problems.
  • Use structured review guidance to keep assessments consistent.
  • Document the reasoning behind your judgments and provide practical written feedback.

Experience and requirements

  • A completed undergraduate degree.
  • At least 2 years of relevant professional experience.
  • Strong analytical reading and confidence reviewing business documents.
  • Practical proficiency with the productivity software specified in the listing.

Working arrangements

  • Eligibility is limited to the US, Canada, the UK and Europe.

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Future of work · September 2026

How big is the remote / hybrid opportunity?

Remote work is already huge — but the bigger story may be the hundreds of millions of jobs that could still move beyond geography.

Global remote and hybrid work opportunity infographic

Remote work already connects millions of people with companies they would never have been able to work for a decade ago. But compared with the size of the global labour market, it may still be early.

The interesting number is not only how many people work remotely today — it is how many roles could plausibly become remote or hybrid next.

The chart above starts with roughly 3.3 billion people employed worldwide. Around 300 million jobs are already remote or hybrid, while an additional pool of roughly 250 million roles could potentially move in that direction as technology, workflows and company culture continue to change.

Skills are becoming more portable

This matters because more work can increasingly be matched to expertise rather than location. AI training and evaluation are a good example: companies need lawyers, engineers, designers, editors, researchers, finance professionals and many other specialists to help improve AI systems.

For workers, that creates access to projects outside their local market. For companies, it expands the talent pool from one city or country to the world.

Explore remote opportunities →